Plexicloud.com

Support Plans

We do support our existing customers and offer the following support plans. Customers can choose an existing plan or customize a plan for their needs.

Standard across all plans

  • Service Level Agreement (SLA) delivered as defined in Our Support Strategy.
  • We can  support PlexiCloud, Amazon EC2, Gogrid, and Rackspace Clouds and traditional hosting companies at this point in time.
  • Support via - Phone, online Live or Email.
  • No long term commitment required.
  • Pay as you go by Purchasing Support Units
  • Attractive discounts for long term commited engagements.
  • Support covers enhancements to the system as agreed during the project initiation stage.
  • Contact support through a dedicated toll free number. All support calls are tracked through our ticket management system.
Plan Details Cost/month
Platinum
  • 24/7/365 hours support and maintenance (sustainence) for any cloud hosted PlexiSuite application platform.
  • Support 'In person' (Travel Expenses to be covered by client).
 Starts from $4,999.
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Gold
  • 8/5/ hours support (support and maintenance (sustainence) for any cloud hosted PlexiSuite application platform.
  • Support 'In person' (Travel Expenses to be covered by client).
 Starts from $3,999.
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Silver
  • 8/5/ hours working days Maximum of 80 hours per month (support and maintenance (sustainence) for any cloud hosted PlexiSuite application platform.
  • Each Additional hour support @ $100/hour.
  • Support 'In person' (Travel Expenses to be covered by client).
 Starts from $1,999.
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Bronze
  • 2/5/ hours working days Maximum of 40 hours per month (support and maintenance (sustainence) for any cloud hosted PlexiSuite application platform.
  • Each Additional hour support @ $100/hour.
  • Support 'In person' (Travel Expenses to be covered by client).
 Starts from $999.
Request a Quote
Startups
  • 2/5/ hours working days Maximum of 40 hours per month (support and maintenance (sustainence) for any cloud hosted PlexiSuite application platform.
  • Each Additional hour support @ $100/hour.
 Starts from $499.
Request a Quote


 

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